ChangeOps
Your AI rollout is live.
Is anyone actually using it?
ChangeOps helps GCC leaders turn AI licenses into daily adoption, measured in what people actually do, not in training completion.
One workflow. 14 days. Fixed scope.
2-minute self-check
Which road is your AI program on?
Five questions. Answer for the AI rollout you care about most.
1. Does your AI program have an end date, or a plan to hand over to business as usual?
2. Do your AI metrics stop at training completion and communications reach?
3. Is it funded from a program budget rather than the operating budget?
4. Do you report operational and behavioral adoption separately?
5. Once the project closes, is there a named owner for quality, handoffs and improvement?
0 of 5 answered
The other road has no end.
Then go again, faster.
AI transformation has no stable end state. The model updates. The workflow changes. What people learned in March may be redesigned by June.
The AI Adoption Journey
Two roads. Real companies.
One road is a project with an end date. The other is continuous ChangeOps. Every stop is a real company, a real lesson and published evidence.
call center roles Commonwealth Bank planned to cut after introducing an AI voice bot.
Then it reversed the decision.
- The union took the dispute to the Fair Work Commission.
- The bank later acknowledged that the roles were not redundant after all, and offered affected employees the choice to stay, redeploy or leave.
- Three months later, it appointed its first Chief AI Officer.
Road 2
Continuous ChangeOps.
Four stops. No finish line.
Measure · Penda Health
One counts clicks. One checks the work.
39,849 patient visits. 15 clinics.
Predict · Sachsenmilch
One waits. One spots the signal.
A faulty pump, found before it failed.
Adapt · OpenAI
One defends the plan. One changes course.
Launched April 25. Rolled back from April 28.
Scale · Air France KLM
One copies the tool. One spreads what works.
80+ generative AI projects. One factory.
Road 1
The project road runs out.
Build the case. Assess readiness. Plan the change. Train everyone. Go live. Close the project. It worked for decades because it assumes a future state you eventually reach.
What we measure
Two tiers. Reported separately.
A green operational number can hide a red behavioral one. So they never share a line.
Was it executed?
Licenses issued. Training complete. System live.
Do people use and trust it?
How people actually work, and whether the work got better.
Who it is for
Leaders who own an AI rollout.
Built for GCC organizations that have switched the technology on and now need the work to change.
Rollouts
Sectors
Start here
14-Day AI Adoption
Reality Check.
Find where AI value is stalling, who needs what, and the 90-day route to change it.
Fixed fee. Fixed scope.
What you receive.
Fourteen days. Four steps.
Fixed fee excludes VAT and travel. No software implementation, model build or enterprise-wide rollout. Findings depend on available evidence. You provide an executive sponsor, a workflow owner, participant access and approved evidence and data access. Start date subject to agreement, access, privacy requirements and participant availability.
Who you work with
Dr. Majed Najrani.
Big 4 transformation experience. Doctorate in organizational agility. Delivered in English and Arabic.
Everything in the stories on this page is public. Nothing I see inside a client ever is.
Questions, answered.
What exactly is the Reality Check?
A fixed-scope, 14-day diagnostic of one AI workflow and one population. It finds where AI value is stalling, who needs what, and the 90-day route to change it.
What do we need to provide?
An executive sponsor, a workflow owner, participant access, and approved evidence and data access.
Is this a software implementation?
No. There is no software implementation, model build or enterprise-wide rollout. It is a diagnostic that ends in an executive decision brief and a 90-day recommendation with owners.
What does it cost?
A fixed fee, excluding VAT and travel. Details are shared when you request the diagnostic.
What happens at the end of the 14 days?
A 60-minute readout with your sponsor and workflow owner to agree the priority risk, the opportunity and the next decision.
Can it be delivered in Arabic?
Yes. Dr. Majed Najrani delivers in English and Arabic.
What happens to what you see inside our organization?
Everything in the stories on this site is public. Nothing seen inside a client ever is.
When can we start?
Start dates depend on agreement, access, privacy requirements and participant availability. The first step is to name the sponsor and select the workflow.
Name the sponsor.
Select the workflow.
That is all it takes to start the 14-Day AI Adoption Reality Check.